Privacy Policy

Effective Date: 2025-02-18

1. Introduction

VxV Solutions Inc. ("we," "us," "our") respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website, business communications, and SMS interactions.

By using our website or providing your contact details, you acknowledge and agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process the following types of information:

A. Contact Information

Name, email address, phone number, and company name, provided when you contact us, request information, or engage in business with us.

B. Business & Transactional Communications

Information exchanged through emails, phone calls, and SMS regarding product inquiries, project coordination, and technical support.

C. Website Usage Data

Non-personal data such as browser type, IP address, and website usage analytics to improve user experience.

3. How We Use Your Information

We use your information for the following purposes:

To communicate with you about projects, orders, and business-related matters.

To provide customer support and respond to inquiries.

To send necessary SMS messages for operational and transactional purposes (e.g., project coordination, scheduling, or technical support).

To comply with legal obligations and industry regulations.

4. SMS Messaging & Consent

We do not engage in SMS marketing. SMS communication is only used for operational purposes with business partners, associates, and clients.

We only send SMS messages when recipients have provided their contact details through business interactions.

Recipients may opt out at any time by replying “STOP” to any SMS they receive from us.

Message frequency varies based on project needs, and standard messaging rates may apply.

5. How We Protect Your Information

We implement industry-standard security measures to protect personal data from unauthorized access, disclosure, or misuse. However, no data transmission over the internet can be guaranteed as 100% secure.

6. Information Sharing & Third Parties

We do not sell, rent, or distribute your personal information to third parties. However, we may share necessary information with:

Trusted service providers assisting in delivering our products or services.

Legal authorities if required by law or to protect our rights and safety.

7. Your Rights & Choices

You have the right to:

Request access to the personal data we hold about you.

Request correction or deletion of your information.

Withdraw consent for SMS communication by replying “STOP.”

For any privacy-related inquiries, please contact us at:

Email: info@vxvsolutions.com

Phone: 647-932-0788

8. Data Retention Policy

We retain personal information only as long as necessary for business and legal purposes. Once data is no longer required, it will be securely deleted or anonymized.

9. Legal Disclaimers

Compliance with Applicable Laws: This Privacy Policy is intended to comply with applicable data protection laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada where applicable.

No Guarantee of Security: While we take reasonable measures to protect your data, we cannot guarantee absolute security. By using our services, you acknowledge and accept this risk.

Third-Party Links: Our website may contain links to third-party websites. We are not responsible for their privacy practices, and users should review their policies separately.

Limitation of Liability: We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, services, or unauthorized access to personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.